Details | CRM Consultant Services

What can we offer concerning Business Solutions?

With an accumulated experience of more than 15 years from our resources in both technical and Business solutions, we are able to deliver no non-sense and objective business solutions.

We adjust and adapt to the Business requirements but we also propose and let the customer adjust based on our experience to achieve the best solution in terms of Business and Technical balance.

CRM – Service Life Cycle

The Service Life Cycle Business solutions experience is divided into the following objects/entities:

Service Requests/Trouble Tickets

- Definition of Types/Areas
- Assignment to Service Teams
- SLA Definition and Actions
- Analysis/Reports Definition

Activities

- Definition of Types/channels
- Association between activities and Service Requests
- Automatic generation of Activities based on SR types

Knowledge Base

- Smart Answers

CRM – Sales Life Cycle

The Sales Life Cycle Business solutions experience is divided into the following objects/entities:

Leads/Opportunities
- Generation of new Leads
- Assignment to Sales Teams
- Nurturing of Leads, qualification of sales stages
- Acceptance/Rejection – Including Proposal/Quotes generation
- Analysis/Reports definition
Product Definition
- Products for Opportunities
- Detailed Products for Quotes linked with the Products for Opportunities

Activities
- Definition of Types/channels
- Association between activities and Opportunities
Proposals
- Including automatic generation of documents/emails
Quotes
- Integration with Proposals and Opportunities
- Analysis/Reports Definition
Orders
- Quote to Order automatic process
- Analysis/Reports Definition